Contact the Citizens Advice consumer helpline if you need more help with a consumer problem.
Citizens Advice consumer helpline: 0808 223 1133
Relay UK - if you can't hear or speak on the phone, you can type what you want to say: 18001 then 0808 223 1133
You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.
Lines are open Monday to Friday, 9am to 5pm. Lines are closed on bank holidays.
To contact a Welsh-speaking adviser: 0808 223 1144
An adviser will answer your call as soon as possible, usually within a few minutes. Once you're speaking to an adviser your call should take an average of 8 to 10 minutes.
Calls from mobiles and landlines are free.
You can talk about your consumer issue with a trained adviser online.
We can usually help between 9am and 5pm, Monday to Friday.
We’ll try to help you solve your problem or make good progress towards it.
To connect you to the right adviser, we’ll ask you for a few details, including your postcode.
Our chat advisers can’t help with post problems but you can use an online form instead.
You can contact us using our online forms - available Monday to Friday, 9am to 5pm.
The helpline adviser can:
However, the adviser can’t:
Before you contact the helpline, you should have a pen and paper ready.
To help the adviser give you the most relevant advice, you should be ready to give them as much of the following information as you can:
Our staff have the right to do their jobs without being treated badly - find out how we deal with unacceptable behaviour.
We’ll use the information you’ve given us to answer your query. We might contact you to get your feedback on our service.
We’ll also share your information with Trading Standards and other trusted organisations we work with to help their consumer protection work. They could contact you with more advice, or to ask for more information that will help them with their work.
Tell us when you contact the consumer service if you don’t want your information to be shared.
You should follow our complaints procedure.
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