Our Help to Claim advisers can help you with the early stages of your Universal Credit claim. You can talk to them on the phone, online over chat or face-to-face.
Our advisers can help you:
work out if you can get Universal Credit
fill in the Universal Credit application
prepare for your first Jobcentre appointment
check your first payment is correct
You can read our online advice on Universal Credit at any time.
You can contact an adviser through our free Help to Claim phone service. Advisers are available 8am to 6pm, Monday to Friday:
England: 0800 144 8 444
Scotland: 0800 023 2581
Wales: 08000 241 220
Call the Wales number if you’d like to speak to a Welsh language adviser.
Ask for a translator if you need to get advice in a different language.
Relay UK - if you can't hear or speak on the phone, you can type what you want to say:
Relay UK (England): 18001 then 0800 144 8 444
Relay UK (Wales): 18001 then 08000 241 220
You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.
You can get advice from us by using a BSL interpreter on the SignVideo website. You’ll be connected to one of our advisers and a BSL interpreter - there’s no charge.
Advisers are available Monday to Friday, 8am to 4pm.
You can also chat with an adviser online about your Universal Credit application. Chat is usually available 8am to 6pm, Monday to Friday. It's not available on public holidays.
If no advisers are available we'll remove the chat button from this page.
Some local Citizens Advice still can't give face to face advice.
If you can't contact your local Citizens Advice, you can get help by calling our national phone line or by talking to an adviser online.
Enter your postcode or town to get contact details and opening hours for your nearest Citizens Advice.
You can use our complaints procedure if you want to complain about our Help to Claim service.
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