• Complaints about banks and building societies

  How to make a complaint about your bank or building society, the standard of service you should expect, what to do if you feel you have been discriminated against and organizations to contact if you are not satisfied with the way your complaint has been dealt with.

  • In:
  • Debt and money
  • Banking

• When the NHS can pay for ongoing care

  Links to the Age UK and Alzheimer's Society websites for information on when the NHS can pay for ongoing care, in a care home or your own home.

  • In:
  • Health
  • Help with health costs

• Creditor takes money from your bank account

  Information on third party debt orders to take money owed to you to pay creditors, how they affect your bank account and what to do if a frozen bank account leads to hardship.

  • In:
  • Debt and money
  • Action your creditor can take

• Getting a bank account

  Information on how to get a bank account, types of account available and switching from one bank or building society to another.

  • In:
  • Debt and money
  • Banking

• Child abuse - organisations for parents

  List of organisations that can offer help and support for the parents and other family members of children affected by child abuse.

  • In:
  • Family
  • Children and young people
  • Child abuse
  • Getting help
  • Organisations that can help

• Organisations responsible for dealing with child abuse

  List the agencies which have a legal or moral responsibility in the safeguarding of children and their obligations to share information between them, when there is concern about child abuse.

  • In:
  • Family
  • Children and young people
  • Child abuse
  • What is child abuse?

• Child abuse - organisations for children

  List of organisations that can offer help and support for children affected by child abuse.

  • In:
  • Family
  • Children and young people
  • Child abuse
  • Getting help
  • Organisations that can help

• Child abuse - general organisations

  List of organisations that can offer general help and support for people affected by child abuse.

  • In:
  • Family
  • Children and young people
  • Child abuse
  • Getting help
  • Organisations that can help

• Child abuse and confidentiality

  Explains how organisations may not be able to guarantee that information is kept confidential if you report concerns about child abuse, if they have to take action to protect a child at risk of harm.

  • In:
  • Family
  • Children and young people
  • Child abuse
  • Getting help

• What is child abuse?

  Explains what is meant by the term 'child abuse' and how children are protected from harm, by law.

  • In:
  • Family
  • Children and young people
  • Child abuse
  • What is child abuse?

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