0300 303 4417

New - Paid Role - Admin Assistant

Volunteers needed!!

Research & Campaigns Volunteer - Could you analyse our client data and produce reports and campaigns that will influence policymakers who make decisions affecting people's lives?

Trustees - join our active board

Telephone assessors - help Broxbourne residents find the support they need

See Vacancies tab for more details


Get help applying for Universal Credit

Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.

Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your first JobCentre appointment.

Call us for free: 0800 144 8 444 (England) or 08000 241 220 (Wales)

Chat to an adviser online:  

For online advice visit: 

Rising Energy Bills?

See our article on Fuel Poverty here

Local Support and Events


The Food Pantry    details here

Help to navigate the job market - lots of capacity to help if you are facing the end of furlough and/or have been affected by the loss of the £20 uplift to UC -

Disability Confident

We're excited to announce that we've signed up to Disability Confident which will help us recruit and retain great people to meet our workforce needs!  Join us at

Scams Awareness  With many people facing increased financial pressures, there’s a high chance that scammers will take advantage of this, and different types of scams are emerging. For instance, scammers pretending to be energy companies, with “too good to be true” deals, and fraudsters pretending to offer an energy rebate or government support.

For information on the genuine types of help available and how you’ll receive it see If you're struggling with living costs and Grants and benefits to help you pay your energy bills on the Citizens Advice website.

Have a look at our ten golden rules for avoiding fraud and scams.

 Anyone can fall victim to a scam. People of all ages and backgrounds get scammed. Younger people often think they are less likely to be hit by scams, but there are many common scams specifically targeted to this age group, such as subscription traps, social media, gaming, ticketing and job/rent scams.

It’s important to be on your guard - look out for these warning signs:

  • It seems too good to be true – like an email saying you’ve won a competition you don’t remember entering
  • Someone you don’t know contacts you unexpectedly, or tries to pressure you into a quick decision
  • You've been asked to pay for something urgently or in an unusual way – for example by bank transfer or gift vouchers

If you think someone might be trying to scam you, it’s important to act straight away – don’t be embarrassed or ashamed.

STOP and get advice from Citizens Advice. You can call the Citizens Advice consumer service on 0808 223 1133, visit – or contact us on 0808 278 7915 for more in-depth advice, and if needed an appointment with our scams specialist adviser.

REPORT scams to Action Fraud on 0300 123 2040, online at or @actionfrauduk on Twitter

TALK with friends, family and neighbours about scams you have experienced.

Our Scams Awareness work is funded by the Hertfordshire Police and Crime Commissioner through Hertfordshire Community Foundation.

Funding to address poverty from Postcode Places Trust

Postcode Places Trust is a grant-giving charity funded entirely by players of People's Postcode Lottery.

Our organisation received £17,777 from the Trust to fund our "Preventing and Reducing Poverty Project" which will address poverty in the Borough of Broxbourne by helping more people to maximise their income and address their debts. The funding has enabled us to extend our opening hours to Thursdays and help more clients.

Up For A Challenge ?  Why not consider a role at CA Broxbourne ?

Citizens Advice help people overcome their problems and campaign on big issues when their voices need to be heard.   We value diversity, champion equality, and challenge discrimination and harassment.   We’re here for everyone.

Citizens Advice Broxbourne has been serving the people of Broxbourne, Cheshunt, Hoddesdon and Waltham Cross for over 20 years. It provides a vital service for those facing a broad range of issues including housing, debt and financial management, family and welfare concerns and last year alone assisted over 3,000 people with 12,000 different problems. Part of the national Citizens Advice organisation, each local office is independently managed by its own Board of Trustees.

Working with us is challenging, exciting and rewarding and we would not be able to provide the service we do if it wasn't for the great team of volunteers to work with us.   

If you are interested in joining please go to our volunteer section.

How we can help 

For over 75 years, Citizens Advice has provided free, confidential advice to millions of people nationwide. It is the UK's largest advice provider and we are equipped to deal with any issues, from anyone.  

Nationally last year, Citizens Advice helped 2.1 million people with 6.6 million problems. We are not just here in times of crisis - we use the experiences of our clients to campaign for policy changes that benefit the population as a whole.

For more information, please see this short film. And please remember, we are a registered Charity and all our services are free.