If you think you've been affected by discrimination, you can call a helpline called the Equality Advisory Support Service (EASS).
The EASS helpline is for people who think they may have experienced discrimination and will not be available to employers, service providers or educators. The service aims to support you if you're referred from local organisations. These include advisory groups, faith based organisations and other community groups that support people experiencing discrimination. You can call the helpline directly, but it's best if you go to an advice organisation first. They can then make contact with the service on your behalf.
The helpline can provide advice and information on discrimination in employment, housing, education, transport and cases where you may have been discriminated against when using or buying goods and services. It can also provide advice and information on human rights issues. Help is provided by:
The helpline does not:
Equality Advisory Support Service (EASS)
Equality Advisory Support Service
Telephone: 0808 800 0082
Textphone: 0808 800 0084
Monday to Friday, 9am to 7pm
Saturday, 10am to 2pm
The service is available in Welsh (Mondays to Fridays) and you can use Language Line to get advice in other languages and in Welsh at weekends. To access the service in Welsh, call the helpline number and select the option for a Welsh-speaking adviser.
EASS can sometimes arrange extra help so that people with learning disabilities or mental health problems can use the helpline and understand the advice. If you need extra help, ask the EASS adviser.
The EASS helpline recommends that if the case is about possible discrimination in employment, you should contact ACAS first before contacting the EASS helpline. Details of the ACAS helpline are on the website at www.acas.org.uk.
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