• Consumer

  Get advice on your consumer rights, including complaints and trading standards.

  • Buying or repairing a car
  • Something's gone wrong with a purchase
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  • Template letters
  • Scams
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• Consumer template letters

  • In:
  • Consumer
  • Faulty goods
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  • You've changed your mind
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• Contact the consumer helpline

  Contacting Citizens Advice consumer service by phone or on-line if you need further help with a consumer problem.

  • In:
  • Consumer

• Consumer service complaints procedure

  • In:
  • Consumer
  • Call the helpline

• Solve an ongoing consumer problem with a business seller

  The steps you can take if you’ve approached a seller about a problem with a product or service and you’re not getting anywhere, including alternative dispute resolution (ADR).

  • In:
  • Consumer

• Buying a used car

  What checks to make when buying a used car, how to negotiate a deal, different payment options.

  • In:
  • Consumer

• Credit sale

  Information about what credit sale is, how it works and interest-free deals.

  • In:
  • Debt and money
  • Borrowing money
  • Types of borrowing

• Pawnbrokers

  Information about what a pawnbroker is and what happens if you are unable to repay your loan, lose your ticket or do not collect the goods.

  • In:
  • Debt and money
  • Borrowing money
  • Types of borrowing

• Getting your money back if you paid by card or PayPal

  Find out how paying by debit or credit card or PayPal might help you get your money back.

  • In:
  • Consumer

• Letter to end contract due to poor work and 'lost faith'

  Use this letter if you want to cancel a contract with a trader due to poor work and 'lost faith'.

  • In:
  • Consumer
  • Consumer template letters

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