Get advice on your consumer rights, including complaints and trading standards.
Contacting Citizens Advice consumer service by phone or on-line if you need further help with a consumer problem.
The steps you can take if you’ve approached a seller about a problem with a product or service and you’re not getting anywhere, including alternative dispute resolution (ADR).
What checks to make when buying a used car, how to negotiate a deal, different payment options.
Information about what credit sale is, how it works and interest-free deals.
Information about what a pawnbroker is and what happens if you are unable to repay your loan, lose your ticket or do not collect the goods.
Find out how paying by debit or credit card or PayPal might help you get your money back.
Use this letter if you want to cancel a contract with a trader due to poor work and 'lost faith'.
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